Reviews
State Farm® Agent Jordan Colbert
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Kathy butler
November 5, 2026
"jc was the best.the personal touch is the best because it's memorable.i won't forget his patience!!thanks jc.your'e the best."
We responded:
"Kathy, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Shawn Stover
October 28, 2026
"Huge help getting all my stuff lined out big shout out to CJ"
We responded:
"Hi Shawn, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Jordan Colbert, Your State Farm Agent "
Natalie Francis
October 21, 2026
"CJ was awesome! He was kind, personable, and patient. He explained each line of coverage and ensured i understood before moving forward. He helped me create the best policy for my household and also saved us over $1200/year on auto, and $500 on home! I couldn't be happier. Thank you CJ!"
We responded:
"Hi Natalie, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Jordan Colbert’s team. Please reach out to us if any questions come up! - Jordan Colbert’s Insurance Team "
Tess M (Psycho Momma Bear)
October 19, 2026
"He was extremely helpful and made sure I could get an actual affordable price and made this experience extremely easy!! Thank you"
We responded:
"Hi Tess, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Jordan Colbert’s team. Please reach out to us if any questions come up! - Jordan Colbert’s Insurance Team "
Andrew Schuster
October 15, 2026
"Great communication, very knowledgeable, and got us the best coverage with great savings! They are fantastic!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Alora Rainey
October 8, 2026
"Cj was so helpful and patient! I really appreciated the time he took to explain things to me and even got me some good discounts! It made my experience very smooth!"
We responded:
"Thank you so much for your kind review, Alora! If you need insurance assistance, we are just an email or call away! - Jordan Colbert, your State Farm Agent "
Cindy Martin
October 8, 2026
"I emailed in 2025 asking about the deductible on my roof. Received a response that my roof was "100% covered unless it was work I'd been postponing!" In an email I received this response.
Spring of 2026 we get storms, have my roof inspected again and have damage and I need my roof replaced. Then, I get, oh, you'll have to meet your deductible. I was told I didn't have a deductible. I have your email from last year. "Oh, I never said that!"
Got the work on my roof completed and changed insurance. Received a text that I needed to pay my monthly premium or my insurance would lapse. Nope, I moved to an insurance company who isn't going to lie to me.
Never apologized, never asked what they could do, nothing. Just, okay, we'll honor your request.
You have proof that you were lied to and I'm going to do nothing to try and make it right.
I will tell everyone to avoid State Farm like the plague!
"You have a 100% replacement policy on the roof coverage! The only thing they will ever deny coverage for is deterioration. If the has needed to be replaced for years and is in awful shape and THEN someone tries to turn in a claim, it is not covered as the roof coverage is for sudden and accidental coverage just like anything else with insurance companies."
Does this sound like I have a deductible?????"
We responded:
"Cindy, we are genuinely sorry to hear that you feel this way about your experience with our agency. However, we do feel it’s important to clarify a few things, as honesty and transparency are values we take very seriously.
There is a significant difference between 100% replacement cost coverage and having no deductible. Replacement cost coverage describes how a covered loss is valued, while a deductible is the portion of a covered claim the policyholder is responsible for paying. These are two separate parts of an insurance policy.
We would never intentionally mislead a customer about their coverage, and a zero-deductible option was not something we could have offered you. Deductibles are also outlined in the policy declarations provided at issuance and at each renewal.
We understand how frustrating it can be to experience roof damage and face an unexpected expense. However, we respectfully disagree with the accusation that our office lied or intentionally misrepresented your coverage.
We take tremendous pride in the relationships we’ve built with our customers and the trust they place in us. While we respect your decision to insure elsewhere, we also believe it’s important to stand behind the integrity of our team and the information we provide.
"
J L W
October 3, 2026
"After dealing with multiple agencies over numerous days, CJ solved our problem with one phone call. 45 min later, our new home owners and auto policies were in place! We are very pleased with his service and his kindness."
We responded:
"J, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
Frank Durfee
October 1, 2026
"Jordan was very knowledgeable, easy to work with, and fast. I appreciate his effort and the high standard of service he delivered. Futhermore, a great price and great savings. Thanks again!"
We responded:
"Wow, thank you for the 5-star review, Frank! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Lyndsey Vielhaber
September 25, 2026
"CJ is great! Very quick to respond and so helpful. He makes sure I get the best deal and easy to work with."
We responded:
"Wow, thank you for the 5-star review, Lyndsey! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Markus Nelson
September 23, 2026
"Josh contacted me regarding me switching over insurance from a different state. He helped me significantly, and explained everything to me in a very nice manner. Thank you very much, and always will be with StateFarm!"
We responded:
"Thank you so much for your wonderful feedback of us here at Jordan Colbert’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Jordan Colbert’s Insurance Team "
Lilly Keen
September 18, 2026
"This guy was great super helpful he called me on time and was so willing to work with me and was able to wait till my paycheck hit my account to be able to start my policy with State Farm very happy with the price! This guy needs a raise! Thx cj for all the help and knowledge!"
We responded:
"Thank you so much for the 5 stars, Lilly! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Dani Garner
September 17, 2026
"Switching saved me over $100, definitely worth even reaching out and getting a quote."
We responded:
"Dani, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in O'Fallon. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Jordan Colbert and Team "
Samantha Martin
September 12, 2026
"I was able to get on my own plan at 18, and saved my brother hundreds of dollars by getting him a quote. Everything was so easy, and everyone who helped me was very nice and efficient. Thank you!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in O'Fallon to know you had such a great experience with us. "
Scott Wattelet
September 9, 2026
"Great to work with, saved us a ton of $$"
We responded:
"Hi Scott, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in O'Fallon. If you ever need help, we are just a phone call away! - Your State Farm Agent, Jordan Colbert "
Susie Birmes
September 8, 2026
"Jordan was very helpful and knowledgeable. On top of that he saved me a lot of money! Thank you Jordan!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Valerie Buhr
September 8, 2026
"Very responsive and willing to go through extra mile to make sure the best price is given!"
We responded:
"Hi Valerie! Thank you so much for trusting me with your home insurance, auto insurance and life insurance needs! I am so glad I was able to save you money but also provide the coverage you need!"
karen arens
August 27, 2026
"Working with Jordan and his crew has been incredible, they are more then willing to do what it takes to get the best price, I wish we had switched years Ago, I would recommend Jordan to anyone looking for insurance to talk to his crew"
We responded:
"karen, thank you for the fantastic review! We’re always here to support you with your insurance needs in O'Fallon. "
Scott Bush
August 27, 2026
"Very easy to work with!"
We responded:
"Thank you for the 5-star review, Scott! We’re proud to serve the O'Fallon community and truly appreciate your support. "
Josh
August 25, 2026
"The office staff is super friendly and know the business well! They were able to get me a better rate with better coverage. Win win!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Joe Emery
August 21, 2026
"CJ was great! Super convenient and responded quickly."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our O'Fallon insurance team. "
jared pratt
August 19, 2026
"Jordan and his team are great to work with. Top notch group. Thanks!!"
We responded:
"Thank you for leaving me a review Jared! I appreciate your business and friendship over the years!"
Prestige Lighting Concepts Landscape lighting
July 31, 2026
"So helpful and easy to deal with. Kamryn, Georgia, and Jordan are all amazing."
We responded:
"Hi Prestige, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Jordan Colbert’s team. Please reach out to us if any questions come up! - Jordan Colbert’s Insurance Team "
Rachael Robinson
July 28, 2026
"Jordan is extremely helpful and personable! Highly recommend!"
We responded:
"Wow, thank you for the 5-star review, Rachael! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
John Prinster
July 28, 2026
"Cj was very helpful! Amazing customer service!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "